For questions about product dimensions, materials, assembly information,
order status, delivery, or return requests, please contact our support
team. For faster assistance with an existing order, include your order
number and the email address used at checkout.
Customer Support Email: office@solenneva.com Phone: +86 159 1930 7565
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Business Operator Hubei Gaoyu Trading Co., Ltd.
Business Address: Unit D066, E-Dong New City (Cluster Registration),
Group 2, Meizhongwan Village, Liuzuo Township, Huangmei County,
Huanggang City, Hubei Province, China
Product Questions Before ordering furniture, please check the
measurements shown on the product page and compare them with your
intended space, doorways, stairways, and access routes. If a detail is
not stated on the page, contact us before purchasing and we will review
what information is available.
Delivery or Damage Questions If a parcel arrives visibly damaged, an
item appears to be missing, or the delivered product does not match the
order, contact us with the order number and clear photographs of the
packaging and affected parts where possible. Keep the packaging until
the issue has been reviewed.
We aim to respond during our stated support hours. Response times may
vary during public holidays and busy periods. A customer-service enquiry
does not automatically approve a cancellation, return, refund, or
replacement; our team will confirm the applicable process after
reviewing the details.
For your security, do not email passwords, full payment-card numbers, or
card security codes.